Convenience - Value
Work for your customers.
Think about your business and your customers. Imagine yourself sitting at
home at 10:30 PM or at a desk at lunch time. How can you web site work for
your customers?
eCommerce
- Fast navigation. Roughly 35% of online browsers who have yet to make a purchase complain about difficulties of getting around e-Commerce sites. Interestingly, so do 48% of those who have purchased something online.
- Fast checkout. After investing all that time placing an order, you don`t dare leave shoppers hanging in checkout purgatory. Or worse, wondering if their order went through.
- Fast delivery. A quarter of all buyers complained about the amount of time it took to receive their orders.
- Fast exchanges. Potential hassle with a return deters 67% of those surveyed from buying online.
- Fast help. Online, and off.
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